Data Retention Policy
How we manage, retain, and delete your information
Policy Overview
SoberResources.org is committed to responsible data stewardship. We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Retention Schedule
Treatment Inquiry Information
Information submitted through our lead forms (name, phone, email, insurance, treatment preferences).
Analytics & Usage Data
Aggregated website usage statistics, page views, and click patterns (anonymized).
Ad Fraud Detection Data
Session tracking data, proxy information, and interaction patterns for fraud prevention.
Facility Reviews
User-submitted reviews and ratings of treatment facilities.
Security Audit Logs
Access logs, authentication events, and security-related activity (hashed IPs, no PII).
Marketing Communications
Email addresses and communication preferences for newsletters and updates.
Your Right to Deletion
You have the right to request deletion of your personal information at any time, subject to legal and regulatory retention requirements.
What We Can Delete Immediately
- • Marketing preferences
- • Optional profile information
- • Review content (upon request)
- • Communication history
What Must Be Retained
- • Medical/lead records (HIPAA: 7 years)
- • Insurance verification logs
- • Legal hold information
- • Audit logs (1 year minimum)
How to Request Data Deletion
Submit Request
Email privacy@soberresources.org with "Data Deletion Request" in the subject line.
Verification
We will verify your identity to ensure the request is legitimate and protect your privacy.
Processing
We will process your request within 30 days and delete all data that is not legally required to be retained.
Confirmation
You will receive confirmation once the deletion is complete, including any exceptions due to legal retention requirements.
Automatic Data Purging
Our systems automatically purge data according to the retention schedule above. This process runs daily to ensure data is not retained longer than necessary.
| Data Type | Retention | Purge Schedule |
|---|---|---|
| Ad fraud tracking | 90 days | Daily automated purge |
| Analytics data | 90 days | Weekly aggregation & purge |
| Security logs | 1 year | Monthly purge of expired logs |
Questions About Data Retention?
Contact our privacy team for more information about how we handle your data.