Sober Resources ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms
- Request insurance verification
- Call our helpline
- Subscribe to communications
This information may include:
- Name and contact information
- Phone number and email address
- Insurance information
- Demographic information
- Information about your treatment needs
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and browser type
- Operating system
- Pages viewed and time spent
- Referring website
- Device identifiers
How We Use Your Information
We use the information we collect to:
- Connect you with appropriate treatment facilities
- Verify your insurance coverage
- Communicate with you about treatment options
- Improve our website and services
- Comply with legal obligations
- Protect our rights and prevent fraud
How We Share Your Information
We may share your information with:
Treatment Providers
With your consent, we share your information with treatment facilities that may be able to help you. This is necessary to facilitate your care.
Service Providers
We work with third-party vendors who provide services on our behalf, such as:
- Website hosting and analytics
- Customer service
- Insurance verification
These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Restrict or object to certain processing
To exercise these rights, contact us using the information below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on privacy practices
However, no method of transmission over the internet is 100% secure.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our site
- Improve user experience
You can control cookies through your browser settings.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Sober Resources
Email: privacy@soberresources.org
Phone: 607-218-2180
Address: 51 Port Watson St, Cortland, NY 13045